Privacy Policy

Effective Date: March 1, 2024

At Le Petit Epicurien LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when you visit our website or make a purchase from our online store.

Information We Collect

When you make a purchase or create an account on our website, we collect personal information such as your name, email address, shipping and billing addresses, phone number, and payment information. We also automatically collect certain technical information, such as your IP address, browser type, and operating system, to improve our website’s functionality and enhance your shopping experience.

We use your personal information to process and fulfill your orders, communicate with you about your purchases, and provide you with updates and promotions related to our products and services. We may also use your information for internal purposes, such as analytics and website optimization.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, such as shipping carriers and payment processors. These third parties are obligated to keep your information confidential and secure.

Data Security

We implement reasonable physical, administrative, and technical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and serve targeted advertisements. You can control and manage cookies through your browser settings.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we may have collected information about your child, please contact us.

Links to Third-Party Websites

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party websites.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically for any changes.

Protection Against Bad Actors

To protect against bad actors who may attempt to abuse our e-commerce platform, we have implemented the following safeguards:

• We use secure payment gateways and encryption technologies to protect your financial information during transactions.
• We monitor and filter user activity for suspicious behavior, such as excessive failed login attempts, unusual purchase patterns, or attempts to exploit our system.
• We collaborate with law enforcement agencies and other relevant authorities to investigate and take appropriate action against individuals who engage in fraudulent or illegal activities on our website.
• We reserve the right to suspend or terminate accounts and refuse service to individuals who violate our terms of service or engage in activities that may harm our customers or our business.

By using our website and providing your personal information, you consent to the practices described in this Privacy Policy. If you have any further questions or concerns, please contact us at contact@lepetitepicurien.com.

Image Copyright Protection

All images, logos, and other visual content displayed on our website are the property of Le Petit Epicurien LLC or our respective partners and suppliers. Unauthorized use, reproduction, or distribution of these images is strictly prohibited and may violate applicable copyright laws. If you believe that any content on our website infringes upon your copyrights, please contact us immediately with the relevant information, and we will take appropriate action.

Product Discrepancies

While we strive to provide accurate and up-to-date information about our products, including descriptions, images, pricing, and availability, there may be occasional discrepancies or errors. In the event of a discrepancy between the information displayed on our website and the actual product received, the latter shall prevail. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update product information at any time without prior notice. If you encounter any issues or discrepancies with your order, please contact our customer service team for assistance.

Delivery and Shipping

We take great care in packaging and shipping your orders to ensure they arrive in a timely and secure manner. However, due to factors beyond our control, such as carrier delays, adverse weather conditions, or unforeseen circumstances, there may be instances where your delivery is delayed or compromised. In such cases, we will make every effort to resolve the issue promptly and keep you informed of the status of your order. Please note that we cannot be held responsible for any damages, defrosted, expired or losses resulting from delayed or failed deliveries caused by circumstances outside our control. If you experience any issues with your delivery, please contact our customer service team as soon as possible, and we will work to resolve the matter satisfactorily.

Contact Us

If you have any questions or concerns about our Privacy Policy or the way we handle your personal information, please contact us at contact@lepetitepicurien.com.